1.Introduction / Agreement to Terms
Welcome to Apna Shopping Store (www.apnashoppingstore.com) — Pakistan’s trusted online shopping store.We deliver a wide range of quality products across Pakistan with reliable service and customer care. By using our website or placing an order, you agree to our Terms and Conditions. Please read them carefully before shopping.
2. Delivery & Payment Policy
Nationwide Delivery
We deliver all over Pakistan. The usual delivery time is 4–5 working days after order confirmation.
However, during official holidays or unexpected conditions (like public holidays or courier delays), delivery may take a little delay.
Delivery Charges
Some products include free delivery, while others may have delivery charges.
Customers can easily see whether delivery is free or paid on the checkout page before confirming their order.
Cash on Delivery (COD)
We offer Cash on Delivery all over Pakistan for your convenience.
You can pay when your parcel arrives at your doorstep.
Advance Payment Option
If you prefer, you can also pay in advance through EasyPaisa (details will be shared by our support team on WhatsApp).
Order Confirmation
Once you place an order, our team will contact you via WhatsApp or phone call to confirm your order and verify your address.
If any address detail is incomplete or incorrect, our team will help you fix it before dispatch.
✅ Note: We work 24 hours — you can contact us anytime at our phone number for any delivery or order-related query.
3. Return & Refund Policy
Customer Satisfaction First
At Apna Shopping Store, customer satisfaction is our top priority.
If you are not fully satisfied with your purchase, you can apply for a return or refund under the following conditions.
Return Eligibility
You can request a return within 3 days of receiving your parcel if:
- The item is damaged, defective, or incorrect.
- You recorded a video while opening the parcel as proof.
Important Conditions
- The item must be unused, unworn, and in its original packaging.
- The video proof must clearly show the unboxing and problem with the product.
Refund or Replacement
Once your claim is verified, we will either:
- Send you a replacement, or
- Issue a refund via EasyPaisa (within a reasonable time frame).
Non-Refundable Items
Certain items such as personal care or hygiene products may not be refundable due to safety and hygiene concerns.
Our Commitment
We are committed to handling all genuine refund or replacement requests fairly and quickly.
Our goal is to ensure a smooth and trustworthy shopping experience for every customer.
4. Terms of Use / Legal Notice
By using our website, you agree to provide accurate and truthful information when placing an order.
Any misuse of our platform, fake orders, or fraudulent activity is strictly prohibited.
All content, images, and material on this website are the property of Apna Shopping Store and cannot be used without permission.
5.Contact Information
We are available 24/7 for your support.
📞 Contact Number: (03224494766)
💬 You can reach us via WhatsApp or call anytime for order support or queries.